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Thank you, come again: Customer service the subject of Nov. 16 Open City discussion



To kick off its eighth season, Open City, a forum for Detroit's small business community, invited some of its earliest panelists to return for a discussion last month on how the local small business climate has changed over the last decade.
 
One thing that hasn't changed, however, is the need for small businesses to provide excellent customer service if they want to survive, let alone thrive. If anything, in a world where every customer can easily publish a review on social media or a website like Yelp, good customer service could be more important than ever.
 
That's why Open City's latest event, "Thank You, Come Again: Why Good Customer Service Matters," is both timeless and timely. Taking place Monday, Oct. 16, at Cliff Bell's in downtown Detroit, "Thank You, Come Again" will feature a panel of experts that includes Callie Bigsbee-Bradford and Monique Dooley, owners of GO Smoothies; Kristie Brablec, service steward at Zingerman's Delicatessen in Ann Arbor; and Julie L. Quinones of Detroit Insurance and Services. The discussion will be moderated by Rachel Lutz, owner of Midtown favorites The Peacock Room and Frida.
 
Doors open 6 p.m. Networking will take place before and after the panel discussion, which begins promptly at 6:30 p.m. All Open City events are free and open to the public. For a full schedule of Open City's 2015-16 season, click here.
 
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