Model D Speaker Series: Open City

This month we’re teaming with Open City, the small business forum, to present "Thank You, Come Again," a panel discussion about the importance of quality service in strengthening our local economy.

Being an "open" city means many things. It means opening up opportunity for local, independent business. It also means creating an open and welcoming environment where people want to be.

Small businesses have a competitive advantage in this department. Shop at a "mom & pop" store, and you may just deal directly with the mom or pop. So as an owner, offering a positive experience through great service, warm hospitality and professional presentation is essential to building customer loyalty.

If people leave happy, they'll come again - and tell others! It's just good business.

Join us Monday, Dec. 17, 6 p.m. at Cliff Bell’s at 2030 Park Avenue in downtown Detroit to hear from Detroit proprietors who are known for their stellar customer rapport and inviting spaces: Janet Jones of Source Booksellers, Karen Brown of Savvy Chic, Rachel Lutz of The Peacock Room and Emerald, and Michael Solaka of Ye Olde Butcher Shoppe.

What are their secrets? Why does customer service matter? How can we all do better?

Bring your stories, tips & questions!

Open City is presented by D:hiveDetroit Creative Corridor Center and Model D. The Model D Speaker Series is sponsored by MSHDA. Follow "Open City Detroit" on Facebook.