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AT&T 'Insources' Detroit for Call Center

AT&T Internet Services, is preparing to open its new $2 million high-tech call center in downtown Detroit to support its DSL Networking and Technologies business. The move might be considered unusual because the telecommunications company is moving an offshore center into Detroit. The center will support AT&T customers throughout the United States.

DEGC led a collaboration of organizations offering incentives to make the move possible. The State of Michigan approved a MEGA tax credit, and the City granted a personal property tax abatement and workforce development training incentives.

The Workforce Development Board is in the process of qualifying candidates for 325 jobs that are expected to be created once the center is fully operational.

"This project wasn’t going to work unless AT&T had good access to a qualified pool of candidates for the call center positions," said Kenyetta Bridges, the DEGC business retention manager who facilitated the process. "The Workforce Development Board came through with training dollars and a program that would ensure AT&T could find the talent it needed."
 
AT&T Internet Services, is preparing to open its new $2 million high-tech call center in downtown Detroit to support its DSL Networking and Technologies business. The move might be considered unusual because the telecommunications company is moving an offshore center into Detroit. The center will support AT&T customers throughout the United States.

DEGC led a collaboration of organizations offering incentives to make the move possible. The State of Michigan approved a MEGA tax credit, and the City granted a personal property tax abatement and workforce development training incentives.

The Workforce Development Board is in the process of qualifying candidates for 325 jobs that are expected to be created once the center is fully operational.

"This project wasn’t going to work unless AT&T had good access to a qualified pool of candidates for the call center positions," said Kenyetta Bridges, the DEGC business retention manager who facilitated the process. "The Workforce Development Board came through with training dollars and a program that would ensure AT&T could find the talent it needed."



Reach Kenyetta Bridges at kbridges@degc.org.

 


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